Miriam Olusanya has been appointed as the new Managing Director of Guaranty Trust Bank (GTBank).
The new appointment was made known in a statement signed by the Company Secretary, Erhi Obebeduo and presented to the Nigerian Exchange Group Limited (NGX).
The former Managing Director, Segun Agbaje had announced during the bank’s investor earnings in September 2020 that the financial institution was shopping for a new MD.
He added that 5 of the bank’s Executive Directors were eligible for the position and the recruitment process was at the final stages.
Until her appointment, Miriam Olusanya was an Executive Director in GTBank. With her new role, she becomes the first female Managing Director in the bank’s history.
The new MD comes with over 20 years of banking experience across various units including Transaction Services, Asset and Liability Management, Financial Markets, Corporate Finance and Investor Relations.
Olusanya joined GTBank as an Executive Trainee, rising to the position of General Manager, Executive Director and now, Managing Director.
Guaranty Trust Bank had received public backlash in 2020 and 2021 for making banking difficult for its customers.
Customers were left frustrated over failure to carry out simple transactions on the mobile app or using the USSD, a situation that caused the bank high levels of embarrassment.
Internet banking customers initially thought it was a problem with their mobile networks but later discovered that it was not the case.
The incessant downtimes on the USSD and mobile banking services do not seem to have been fixed still as recent checks reveal that customers have had to find alternative means of transaction.
Other persistent issues, complained about by GTBank customers on social media include: mobile banking application, inexplainable SMS charges, On Time Password (OTP), inability to receive alerts etc.
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