Some commercial banks affected by the undersea cable damage have begun advising their customers to use alternative channels as mobile app and internet banking services remain down for the second day running.
First City Monument Bank (FCMB) in a message to its customers on Friday urged them to use its ATMs and POS channels to carry out their transactions. According to the bank, the internet disruption has affected all its electronic transaction channels, including mobile apps.
On its part, Zenith Bank acknowledged the challenges in performing transactions with its Banking Platform and Mobile Banking App.
There are indications that some banks were not affected by the undersea cable damage as some of them are on connectivity providers not touched by the cut.
While apologizing for the service disruptions that started on Thursday, FCMB in its message to its customers said:
“We understand that you are still experiencing service unavailability on *329#, FCMB Mobile, Internet Banking (Personal & Business), and our Agent Banking platform (Interbank Transfers).
“The resolution of the technical issue from one of our network partners is still in progress. We are actively working hard with our partner to resolve this issue.
“In the meantime, our branches and alternative channels (FCMB ATMs & POS) are available for you to carry out your transactions.”
“We sincerely apologize for any inconvenience this has caused and will update you as soon as the channels become available for your use.”
In its message to customers, Zenith Bank said it is currently working with its internet service provider to reroute its traffic through alternative routers.
“Please be informed that we are experiencing service disruptions due to internet outage as a result of the submarine communication cable cut, that is affecting countries along the West African coast.
“You may therefore experience some challenges performing transactions with our Internet Banking Platform and Mobile Banking App.
“We are currently working with our internet service providers to reroute traffic through alternative routes and resolve the situation as soon as possible,” the bank stated.