One of the major financial services providers in Nigeria and West Africa, Zenith Bank Plc, has apologized to its customers after a service disruption that spanned several days.
Prior to the disruption, the bank notified its customers that it would perform maintenance from September 29 to October 1.
However, Some bank customers took to various social media platforms to express their frustration and the inconvenience brought about by the service upgrade after they could not carry out successful online banking transactions. Others stormed their bank branches to express their frustration.
In a statement issued on Thursday, Zenith Bank announced that it had completed its information technology infrastructure upgrade and apologized for the inconvenience caused during the process.
In the terse statement issued via its official X handle stated that customers can now access their accounts, make transactions, and enjoy banking services.
The statement read, “Dear Valued Customer, We sincerely apologize for the service disruptions you experienced recently on our banking channels.
“This was due to an Information Technology upgrade aimed at improving the quality of service we provide you.”
It added that the upgrade has now enabled customers to perform transactions conveniently through various banking channels, including its mobile app, internet banking platform, debit card, agent banking, and branches nationwide.
Service Disruption: Zenith Bank Apologises to Customers (video)